• 15-Apr-2020 to 26-Aug-2020 (MST)
  • Customer Service
  • Orem, UT, USA
  • Hourly
  • Full Time

full benefits for full-time

Customer Service Representative
Location: Orem, UT, a division of NewsBank, inc., is seeking talented Customer Service Representatives for our Orem, Utah office. Join our team and be a part of one of the most fascinating aspects of family history research. As one of the world's largest and most comprehensive genealogy resources our customer service support team play an important part in helping customers discover, preserve and share their family history. features a wealth of exclusive material including the largest U.S. obituary collection available online, U.S. historical newspapers dating as far back as the 1600's, historical books, pamphlets, military records, government documents and more. At GenealogyBank, we are dedicated to helping people discover those interesting stories and details about their ancestors.

GenealogyBank's customer service representatives play a critical role in retaining our valued customers through quality support and excellent service.

  • Full-time shifts available
  • Full time: medical, dental, vision, holidays, vacation, personal, 401K contribute
  • $14/hr base pay
  • Great environment
  • Weekly recognition/feedback
  • Casual dress
  • Paid training
  • Advancement opportunities
  • Employee referral bonuses
  • Close to BYU/UVU
  • Hours of operation 8 a.m. to 5 p.m., M-F

*Knowledge or study of family history research highly preferred.


  • Communicate with customers via telephone, email and chat
  • Respond to customer inquiries concerning orders, refunds, and products
  • Responsible for providing quality technical support to customers
  • Troubleshoot, resolve and document support calls and cases
  • Assisting with tracking and trend monitoring
  • Attempt to retain customers through value building
  • Maintain customer records of related activities and orders
  • Maintain basic knowledge of products, pricing, promotions, and procedures
  • Contribute ideas on ways to improve products and services

Job Requirements

  • Knowledge of family history/genealogy¬†
  • Strong ability to accurately identify and troubleshoot customer questions and concerns
  • Ability to provide excellent customer service and technical assistance over the phone and email.
  • Ability to multi-task at a computer while talking to a customer over the phone
  • Exceptional communication skills (oral, written, listening)
  • Excellent organizational skills along with the ability to work under pressure of deadlines
  • Ability to strategically probe to identify, evaluate, and recommend products and services
  • Positive, upbeat attitude
  • Excellent typing skills (45 WPM minimum)
  • Team mentality balanced by the ability to work independently
  • Knowledge of PC operations, Windows-based applications and internet applications

Education & Experience

  • Minimum 1-2 years customer service or related work experience preferred
  • High school diploma or equivalent
  • Experience with customer service within a call center highly preferred


EEO Minorities/Women/Disabled/Veterans VEVRAA Federal Contractor PWDNET

Employment is contingent upon successful completion of background check.

Due to the high number of applications, please apply only if you meet all of the requirements for this position.


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